Read Message

marcus w: problem attaching a file to an email

Today I needed to send a file with an attachment.
But, whenever I press the browse button to get the file, it appears in a list.
For some reason though, I can't seem to attach it to the message I wish to send.
Any information will be greatly appreciated.

Date:

Richard Wells: Re: problem attaching a file to an email

Marcus: If the file is larger than fi megabytes, it will not attach. It just will not happen and you will not receive any error message.

Date:

marcus w: Re: problem attaching a file to an email

The file is definitely less than 5 megabytes.

Date:

Richard Wells: Re: problem attaching a file to an email

Marcus: When you start a new message and browse to the file, make sure it is selected by pressing space-bar on it. Then, press okay and tab to the attach link or button. It should upload the file to the Sero server, ready to send.

Date:

marcus w: Re: problem attaching a file to an email

When I press space on the file I wish to attach and move to the Okay button, nothing happens.

Date:

Richard Wells: Re: problem attaching a file to an email

Once you press okay, then tab to attach and the file will be uploaded.

Date:

marcus w: Re: problem attaching a file to an email

Nothing's happening!
I can't seem to get this process to work.

Date:

Richard Wells: Re: problem attaching a file to an email

What is the extension of the file you are trying to send. If it is an application: .exe, Sero Email will prevent you from sending it.

Date:

marcus w: Re: problem attaching a file to an email

I haven't tried anything but files ending .zip, .html, or .rtf.

Date:

Will W (Pneuma Solutions Staff): Re: problem attaching a file to an email

hi Marcus
should you wish, I can give you a call to try and troubleshoot this issue. Let me know if you have a preferred time or day of the week, otherwise I can just look you up in Sero admin and go from there.

Date: