The "My Account" option located in SAMNet Home is the place for all SAMNet account management tasks. In this section, you can edit your contact and payment information, buy more Serotek products and services, begin trials of serotek voices and other services, as well as install or modify software and voices.
You can edit your account information without calling Serotek Customer service. Of course, if you would like the assistance of a serotek representative, you may call (612) 246-4818 or (866) 202-0520. If you'd like to modify things yourself, here's how to do so.
If you want to modify your contact information, you may select the "Edit contact Information" link. Here, you can change your organization, address, phone number, current email address, and you can select whether or not to receive announcements from Serotek. To modify your payment information, you may select the "Edit credit card information" link. Simply use the form to change your information.
When you'd like to purchase additional Serotek products and services, such as voices, DocuScan Plus, and other offerings, you may select the "buy ad-ons" link.
This option allows you to specify the name that will be used On your outgoing email messages. Here, you can also specify the name used on forum posts and in voice chat rooms. Note that you can choose to display only your first name, your first name and last initial, your first initial and last name, your full name, or a nickname that you choose. Please be extremely careful when choosing your nickname, as you will only have one chance to enter it. Once your nickname has been entered, it cannot be changed.
Serotek allows you to manage each of your licenses for Serotek products easily. You can change the name associated with a particular machine, thus making it easier to determine which computer you are connecting to remotely. You can change which machine is your primary computer, and you can even unregister a computer that you no longer use. This makes it easy to move your licenses to only those computers you plan to use. Best of all, you can do all these things whenever you need to, without the need for a Serotek staff member to be available.
In the "manage machines" section, you'll see a list of machines which currently have Serotek software installed. Select the machine you'd like to manage from this list, and then tab to the appropriate buttons to perform an action on that machine. To rename the machine, tab to the "rename" button, press the space bar, type in the new name for the computer, and press enter. The next time you remotely connect to that computer, you'll see the new name you've given it. To set a particular machine as your primary computer, choose it from the list, tab to the "set as primary" button, and press the space bar to activate it. From this point forward, the machine you've set as primary will be considered by System Access and SAMNet as your home computer. To unregister a computer that you no longer use, and make the license for that computer usable on another machine, select the machine you'd like to unregister from the list. Then, tab to the "unregister" button and press the space bar to activate it.